PRIVACY POLICY

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely by third parties)
• Account credentials and preferences
• Communication records with our support team
• Product listings and transaction history

Automatically Collected Information

We automatically collect certain information when you use our Service:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks)
• Location data (general geographic location)
• Cookies and similar tracking technologies
• Log files and analytics data

We use collected information for the following purposes:

• Provide, maintain, and improve our Service
• Process transactions and facilitate payments
• Verify user identity and prevent fraud
• Communicate with you about your account and transactions
• Send marketing communications (with your consent)
• Provide customer support and resolve disputes
• Comply with legal obligations and enforce our Terms
• Analyze usage patterns and improve user experience
• Detect and prevent security threats

We may share your information in the following circumstances:

With Other Users

• Public profile information (username, ratings, reviews)
• Product listings and descriptions
• Transaction-related information (shipping addresses, order details)

With Service Providers

• Payment processors (Stripe, PayPal, etc.)
• Shipping and logistics partners
• Customer support platforms
• Analytics and marketing services
• Cloud storage and hosting providers

Legal Requirements

• Comply with legal obligations and court orders
• Respond to law enforcement requests
• Protect our rights and prevent fraud
• Enforce our Terms of Service

We implement appropriate security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures
• Third-party security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Prevent fraud and enhance security
• Improve website functionality

You can control cookie settings through your browser, but disabling cookies may affect Service functionality.

We retain your information for as long as necessary to:

• Provide our Service and support your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

Account data is typically retained for 7 years after account closure. Transaction records may be retained longer for legal compliance.

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate or incomplete data
• Delete your personal information
• Restrict or object to processing
• Data portability
• Withdraw consent for marketing communications
• File complaints with supervisory authorities

To exercise these rights, contact us at privacy@prott.shop. We will respond within 30 days.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct
• Binding corporate rules

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Users between 13-18 years of age must have parental consent to use our Service.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our platform

Your continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

For questions about this Privacy Policy or our data practices, contact us at:

• Email: privacy@prott.shop
• Data Protection Officer: dpo@prott.shop
• Address: [Company Address]
• Phone: [Contact Number]